Emergency/ OOH
For urgent problems out of surgery hours and at weekends please telephone the clinic on 01556 610331 and you will be automatically redirected to the emergency out of hours service.
You will speak to a nurse first who will ask you some questions about your problem so that s/he can pass it on to one of the doctors appropriately.
You may be given an appointment time at the Primary Care Centre next to casualty at the Dumfries and Galloway Royal Infirmary. Do not worry if you don't have transport as the centre can send a car for you if you let them know.
If you are too unwell to travel, then a doctor or nurse will be sent out to see you at home. If you are expecting a home visit after dark, PLEASE OPEN ALL THE CURTAINS AND SWITCH ON ALL THE LIGHTS INCLUDING ANY OUTSIDE LIGHTS. This helps the doctor's driver to find your property.
For all visits day or night please ensure your house is clearly numbered or has a clear name plate. If your house is not clearly numbered/named an emergency ambulance or doctor can lose many minutes trying to find you- minutes that may be vital to your treatment and recovery.
Lastly you may be offered telephone advice. If this is the case please stay off the 'phone until the doctor has called you back unless you have an emergency.
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